What time can we check in and check out?
Our check in time is from 15:00 ( 3pm) to 18:30 (6:30pm),and check out time is until 11:00am.
Can we leave our luggage if we arrive earlier than 3pm? ?
Of course, yes, you can.
Can we wait at the lobby when we arrive earlier than check in time.?
Can you allow us to accept early check in?
|You can wait here at our lobby until your room is ready. We apologize in advance for not being able to accept your early check in until 3 pm due to our cleaning service situation.|
ay we leave our luggage after our check out?
|Yes, you can. Please tell us around what time are you coming back to pick it up.|
Can we leave our vehicle after check out?
|It is possible to leave your car until 3 pm starting new guests’ checking in. Please tell us and leave your car’s key to our front desk staff.|
|Can we deliver our luggage to your hotel in advance?||
Yes, you can.Please fill out your reservation name, check in date and contact number to the delivery form clearly. .
Mailing address : Hoeiso 227 Yumotochaya Hakone-machi, Ashigarashimo-gun, Kanagawa-prefecture, Japan Postal code : 250-0312
Tel Phone No. : 0460-85-5763
Ｃｏｕｌｄ ｙｏｕ inform more detail ａｂｏｕｔ your special dinner menu, the ｐｈｅａｓａｎｔ ｃｕｉｓｉｎｅ？
Hoeiso is only and original place that provides the pheasant cuisine in Hakone.
You can see the image through below our website.
The pheasant meat is tasty and mild. It is well known healthy ingredient that is natural, lean, hearty and rich in amino acids and protein. It is very popular from young people to elder regardless the age in Japan.
The pheasant meats are ordered from the cooperated farm, Kihoku Kiji Kobo
where are well-known to raise them in a near‐natural environment . ( Kihoku
Town, Ehime Prefecture, Shikoku Island, in Japan )
Can you inform about child meal menu?
We have several option dinner menus for your children as below. ( The dinner, breakfast, service fee and tax are included in its price.)
1. Age : 10-12 years old child / Charging price : 70% of the room rate for an adult price
( This menu is the similar with the adult menu. Three dishes are less than the basic adult menu. )
2. Age: 6-9 years old child / Charging price : 50% of the room rate for an adult price
(This menu is Deep-fried Shrimp, Hamburger steak , Spaghetti, Eggroll, French fries, Rice ball, and Dessert. )
3. Age : 2-5 years old child / Charging price: 7,560 JPY
(This menu also is Deep-fried Shrimp, Hamburger steak, Spaghetti, Eggroll, French fries, Rice ball, and Dessert. )
We will provide child menu meal to
aim at satisfying children.
Some adult guests may feel tempted to eat it.
It can be changed to Japanese Style child menu.
(Deep-fried Shrimp → simmered food, hamburger steak→cooked food, spaghetti →wheat noodle)
Breakfast menu for child :
Ham, cooked fish, egg, salad, yogurt, rice, miso soup or white bread and
orange juice. It costs 3,780 JPY ( tax included )
We would like to stay for 2 or 3 nights.Is it same menu for the each day?
We provide different meal menu for the each day.We can prepare different menus for 3days. If you would like to stay over for 4 days at here, we may ask you to ｃhoose from the same menus as the 1st, 2nd or 3 rd day's menu.
What is your dinner menu on the first day?
You can see the image through below our website.
Enjoy natural, lean, hearty pheasant meat cuisine.
Pheasant meat is rich in amino acids and protein.Tile grilled pheasant meat, seared pheasant meat, pheasant hot pot. ( Course menu is subject to change)
Ｉ ｈａｖｅ allergy and cannot eat pheasant、pork, chicken, beef, shellfish、etc..
Can you provide other menu?
If you cannot eat pheasant, have any allergy, or
request for seafood menu / vegetarian meal, please let us know in advance by three
days before (latest 24 hours before )checking in. We apologize in advance for
not being able to change your dinner menu on the day of check in.
Where can we eat dinner and breakfast?
possible to eat together until 12 guests in the cottage.
|Ａｄｄｉｎｇ Ｄｉｎｎｅｒ Ｒｅｑｕｅｓｔ||
If you want to have Japanese style dinner in our
hotel, it costs 5,400yen(with tax) per person per night and please order until
1 day before your arrival. We apologize in advance for not being able to add
your dinner on the day of check in.
|Our special Japanese banquet dinner ( Kaiseki-Dinner) menu||
We will provide your meal in your room basically. ( If you have over 6 persons in your group.We may ask you to serve meal in our special reception room or banquet room in case. )
You can see the image through below our website.
Enjoy natural, lean, hearty pheasant meat cuisine.
Pheasant meat is rich in amino acids and protein.
Tile grilled pheasant meat, seared pheasant meat, pheasant hot pot. Course menu is subject to change
If you have any allergy, or request for seafood menu / vegetarian meal, please let us know in advance (three days before (lastest 24 hours before )checking in. We apologize in advance for not being able to change your dinner menu on the day of check in. Please enjoy local signature dishes. You could choose dinner / breakfast time in following, when you check in.
Dinner 6:00pm~ 6:30pm~ 7:00pm~ (last order)
Breakfast 7:30am~ 8:00am~ 8:30am~(latest)
Guests must check in by 18:30 to eat dinner at this property. Guests who check in after this
time may not be served dinner, and no refund will be given. （Please understand we would like to serve fresh meal for the special guests like as you.）
Could you reply your agreement or disagreement for your adding dinner as soon as possible before you check in.We are looking forward to hearing back from you.
Can we bring in some drinks or wine bottles etc. to our room and drink them at any time?
If your group leave many garbage cans, bottles or etc. we will
charge another 1000 JPY to disposal them.
We have two upgrade dinner menu option: (The below menu will be added to basic dinner menu .)
1. Pheasant Shabu Shabu with Pheasant Rice Cooked in an Iron Pot(Additional charging: 1,080 JPY /per person )
2. Pheasant Big Hot Pot / additional pheasant meat (you can eat it whichever shabu shabu style or boiling or stewing according to your taste . ) with Egg Porridge.
(Additional charging: 2,160 JPY /per person )If you would like to upgrade, please let us know.
|I was wondering if we can request for you to arrange for a birthday cake after dinner on our staying?||
Q : How much is the cake or fruits plate?
A : You can order your birthday cake through below website. You can see the image for the cake.
We can prepare our special fruits plate at our Kitchen with your birthday message. ( 2,000 JPY or more than 2000 JPY)
Please tell us or reply your plan for the celebration in advance.(How much do you estimate the price for the cake or fruits plate? What kind of the cake do you chose? When should we bring in your room? Do you need some candles or message card?)
|Can you provide lunch here during our staying?||
No, we cannot.
We apology in advance for not being able to provide lunch here during your staying. We can recommend some nice lunch places around here. Please ask the information to the front desk staff.
|JR TOKYO to JR ODAWARA||
JR Tokyo St.-Odawara St. (40 min)
JR Shinagawa St.-Odawara St. (30 min)Then, you can transfer from JR Shinkansen Line to Hakone Tozan line for Hakoneyumoto Station at Odawara station.
|From Shinjuku Station in Tokyo to Hakoneyumoto Station by Romance Car.||
If you want to use Romance Car ,it takes about 90min from Shinjuku Station to Hakone-yumoto.http://www.odakyu.jp/global_site/
|From Odawara to Hakoneyumoto Station ( 20min)||
It takes 20 min.
|From KYOTO JR SHINKANSEN||
You can come to here from either JR Mishima Station ( by bus ) or JR Odawara station ( by train and bus). We will recommend to come here from JR Odawara Station instead of JR Mishima Station.This route is faster and more convenience than the Mishima route.
If you would like to come here from JR Mishima station, you have to take bus twice via Lake Ashi. It takes 35min x2buses.
Note: Sometimes, guests miss the bus stop in front of our Hotel. The Bus Stop Name is “KUZUHARA”, it is not “HOEISO” as our hotel name.In that case, please let us know, we will inform the access information for the route.
JR Kyoto St.---JR Odawara St. (2hour 30-45 min)
We recommend you to take left hand side seat to see Mt. Fuji.
( When you pass at JR Shizuoka station, you can prepare your camera to take photo. Soon later the best view point will be coming on the river near JR Shin Fuji Station.
You can see Mr. Fuji until nearby JR Mishima Station.
We wish the weather will be good for your best shoot.
Then, at JR Odawara station, you can transfer from JR Shinkansen Line to Hakone Tozan line for Hakoneyumoto Stn.
You can take Hakone
Tozan Train at Odawara Station for Hakoneyumoto Station. It takes 20 min
|Hakoneyumoto stn → Hoeiso(bus or taxi)||
①Hotel Round shuttle bus--"B"CourseSoundori
leaving at15 and 45 every hour.
18:45 (6:45pm )bus is the last one. It takes around 10 min.
It costs 100 JP yen / per person. Please tell the driver to stop at “Hoeiso "
② Hakone Tozan Bus K Line at bus-stop No.4
Then please take off at Kuzuhara bus-stop.
It takes around 10 min. 20:10(8:10pm )bus is the last one.
Our hotel is in front of Kuzuhara bus-stop.
It costs 250 JP yen / per person.
If you have Hakone-Freepass-tickets,you would take this bus for free.
It costs about 1,000 JP yen / one car.
It takes around 10 min. normal
business hour : until midnight
We are looking forward to seeing you.We wish your stay in Japan will be enjoyable !
|From Narita Airport to JR Tokyo Station or JR Shinagawa Station.||
If you have JR pass, you can take JR Narita Express for Tokyo or Shinagawa.
|I heard that the road on Hakone on Saturdays and Sundays is very heavy. Please inform me the way to avoid the traffic jams.||
We recommend the way toward the prefectural Route No.
732 direction (former Tokaido).
If you have heavy bag,please put on our hotel or use Hakone-Baggage Delivery Service.
How much is the price?
From Station to Hotel:
On arrival at Hakoneyumoto Station, check baggage at the Hakone baggage service counter at Hakoneyumoto Station until 12:30pm.
From Hotel to Station
Check baggage at here until 10am.
|How can we get to Gotemba premium outlet from Hakoneyumoto Station?||
You can take bus from No.3 Bus stop at Hakoneyumoto station, No.2 bus stop at Gora Station.
BY BUS - DIRECTIONS & TRANSPORTATION - GOTEMBA PREMIUM OUTLETS® - PREMIUM OUTLETS®
|Do you have free parking lots?||
Please park carefully
not to scratch the bottom of your low-height vehicle.
One is your room bath. ( The hot water is coming from Onsen / Hot Spring.)
Another is a grand public bath (separate for ladies and for gentlemen) inside the building.
It is opened 3:00pm-12:00midnight and 6:00am-10：00am as public.
The other is open-air bath (separate for ladies and for gentlemen) nearby the river.
It is opened from 3:00pm to 7:30pm and 6:00am-9:30am as public.
It will become the private bath after 7:40 pm.
7:40pm-8:10pm for the family with baby or small child.
You can reserve the open-air private bath (Onsen) for individual, couples or families from
8:20pm to 12:10midnight
We have already noted your request for the private onsen.
However the time period is not sure in now.
***The Private Onsen Time Table***
Please choose one of the above-mentioned time-table and confirm it when you check in.
or reply your request time period.
It costs no extra charge.
You can see the image photos through below our website.
http://www.hoeiso.jp/China.html#onsen ( Chinese )
http://www.hoeiso.jp/Korea.html#onsen (Korean )
We are looking forward to seeing you.
Yours sincerely,Hoeiso, Front Desk Clerk
|Can you make sure Operating Hour for Hot Spring ?||
Indoor Public Bath 6:00am ~ 10:00am,
15:00(3:00pm) ~ 24:00(midnight)
Open Air Hot Spring 6:00am ~ 9:30am ,
15:00(3:00pm) ~ 19:30(7:30pm)
(ladies’ & gentlemen’s room separated as public)
|Can we book the open-air private onsen without reservation?||
Private usage available after 8:20pm.
Private open air hot spring is available for private open air hot spring plan reservation. Other guests can use when it`s available.
Private usage is for 30 mins.
Are there some resting rooms for the day-use spa?
We apology in advance that only our staying guests are able to use our rooms or resting rooms.
Guests those who use the day-use spa can take rest at the resting rounge with drinking cold tea in front of the indoor public bath.
If whether is good, those guests can take rest with looking around the beautiful garden and nature at sitting bench seat or other seats on the terrace rounge nearby the river.
|Are there bath towels in the indoor and outdoor bath room for the guests?||
No, there aren’t. Please bring your room bath towel.
|What amenities do you have in your room and public bath room?||
Public Indoor Bath :
Hair dryer, Shampoo, Hair conditioner, Body wash,
Hair comb, milky lotion, lotion, Hair tonic. Shower cap.
|If guest has tattoo, can the guests take private out side onsen and public bath?||
understand some of other guests do not like to share public bath with the guest
those who has tattoo. ( Please double
check our suggestion to take public bath on the day when you check in. )
|What items can you prepare in the room for babies (infants).||
Baby chair / Bumbo, Baby bath tub, Diaper pail, Baby comforter (Sleeping futon for baby). Baby soap/ wash, Toilet seat for infant, Baby bottle sterilizer, Kid’s
plate with plastic
fork, knife and cup.
|Can you prepare baby comforter(sleeping bed) for our baby and child?||
Yes, we can prepare baby comforter or sleeping bed (Japanese style futon). We have only two baby comforters. It costs 1,620 JPY(per bed).We have several other baby comforters for napping. These are free of charging.
Can I use the internet in my room?
Is Wi-Fi working in the room or near the lobby?
Yes, we have free WIFI in the room and lobby area.
|Does each room have a main room and a second room?||
Our Japanese Style room has one main room and another second room. The main room and second room are separated by the sliding door.
|Can you accept credit card for the payment?||
Yes, we can accept below credit card for the payment. VISA JCB American Express Diner's ClubUC DC NICOS Bank Card Master Card, Rakuten card.
/It costs 150yen per person per night for onsen(bathing)-tax in Hakone. Please pay when you check out.Of course, you can come to here in the morning / around noon / or before 3pm and leave your luggage and go to sightseeing until dinner time ( until 6:30pm). In case, you can wait here at our lobby, until your room is ready. We apologize in advance for not being able to accept your early check in until 3 pm due to our cleaning service.
|ＯＮＳＥＮ ＲＹＯＫＡＮ ＫＩＪＩＴＥ ＨＯＥＩＳＯ
227, YUMOTOCHAYA, HAKONE-MACHI, ASHIGARASHIMO-GUN, KANAGAWA 250-0312, JAPAN